Category: Lean Six Sigma Topics
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Helping Customers Use Self-Service to Reduce Calls
In the fast-paced world of telecommunications, reducing avoidable customer service calls is key to improving both efficiency and satisfaction. This six-month Green Belt project set out to increase usage of…
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Improving Covenant Monitoring in a Bank: A Practical Lean Six Sigma Journey
In just 4.5 months, a major bank transformed its covenant monitoring process, cutting average response times by over 50% and unlocking an estimated $40.6 million in financial benefits. Using the…
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Improving Customer Communication in Pension Fund Administration
In the world of pension fund administration, clear and timely communication isn’t just important, it’s essential. Faced with a spike in customer inquiries about income statements, one professional services firm…
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Cutting Waste in Corrugated Packaging: A Lean Six Sigma Approach
In the high-volume world of corrugated packaging, even small inefficiencies can add up quickly. This Green Belt Lean Six Sigma project targeted waste at the dry end of the corrugation…
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Uptime Improved Carton Machine
In just six months, a Lean Six Sigma Black Belt project transformed operations at a consumer goods packaging facility, delivering over $33,000 in monthly savings. By targeting excessive downtime across…
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Streamlining Machine Settings for Efficiency in Packaging
In the fast-paced world of consumer goods manufacturing, small inefficiencies can lead to significant costs. That’s why a 12-month Green Belt project in the packaging department set out to address…
